Members Equity Bank is owned and backed by some of Australia’s largest industry super funds, and provides great value banking products for working Australians.
TERMS & CONDITIONS: ^Interest Rate is current as at 18-November-2008 and subject to change. Terms, conditions, fees and charges apply.
When it comes to paying your MasterCard account it couldn't be easier.
Members Equity Bank offer the following fee free and convenient payment
options:
The direct debit option allows you to choose how much you would like to
pay from the following options:
Can I make a bill payment with my Members Equity Bank
Credit Card?
This depends largely on the biller, they have the option of accepting a
credit card as a method of payment. If they accept credit card payments,
the bill payment is processed as a purchase.
How does the 44 day interest free period work?
The 44-day interest free period on purchases is made up of your 30-day
(monthly) statement cycle, plus 14 days from the statement date until the
due date for payment.
The interest free period you receive will depend on when you make the
purchase in the statement cycle. For example, if you make a purchase on
the first day of your statement cycle, it will attract the maximum 44
interest free days from the time of purchase to the time the payment
becomes due.
Please note: to qualify for the interest free period you must
have paid the balance of your previous statement in full and you must pay
the current statement in full by the due date.
How can I transfer my other credit card balances to my Members Equity
Bank Credit Card?
By transferring the debit balance of your other credit cards into your
Members Equity Bank MasterCard you may save yourself hundreds of dollars
each year in interest.
How do I add an additional cardholder?
There are no fees for adding additional cardholders. If you would like
to apply to add additional cardholders to your Members Equity Bank
MasterCard account simply download and print the following form then
return it by mail to the address shown.
How many additional cardholders can I have on my Members Equity Bank
MasterCard?
You can apply to have up to 8 additional cardholders on your Members
Equity Bank MasterCard account. What's more, regardless of whether you
have 1 or even 8 additional cardholders you still receive only one
statement to manage each month.
How do I increase my credit limit?
As your circumstances change you may wish to increase your Members
Equity Bank MasterCard limit to fit with your new lifestyle. You may be
eligible to apply for a limit increase if:
- you have held your Members Equity Bank MasterCard for at least 9
months
- your debts have reduced
- your income has increased
If you would like to apply for a limit increase, simply download and
print the following form and then return it by mail to the address shown.
What is a late payment fee?
A late payment fee is charged when 2 consecutive minimum payments have
not been made by their due dates.
My Members Equity Bank MasterCard expires this month. How do I get a
new card?
Your Members Equity Bank MasterCard will expire at the end of the month
stated as the expiry date (ie if the expiry date on your card is "03/07",
your card will expire on 31 March 2007). A renewal card is issued at the
start of the month on which your card expires. If you do not receive your
new card by the 21st day of the month that your card expires, please
contact our Customer Contact Centre on 1300 654 998.
What do I do if my card is lost or stolen?
If your card is lost or stolen whilst you are in Australia, simply
phone our Customer Contact Centre on 1300 654 998 to cancel your existing
card and arrange for a replacement to be sent to you.
If you are overseas when your card is lost or stolen, you may contact
MasterCard Global Service or any financial institution displaying the
MasterCard symbol to cancel your existing card and arrange for a
replacement to be sent to you.
If my card is lost, stolen or damaged is there a cost for replacement?
If we send you a replacement card by ordinary mail, the card will be
issued free of charge. If however, you request that your replacement card
be sent to you by courier, an Emergency Card Replacement Fee is payable.
How do I report a problem with my Members Equity Bank
Credit Card
account?
If you have a complaint or believe an error or unauthorised transaction
has been made on your Members Equity Bank MasterCard account, you must
call us immediately. You must give us all the information you have to help
us resolve your concerns. If we cannot resolve your concern immediately,
you will need to complete the form below and return it by mail to the
address shown.
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